Raptor Resins offers a lifetime warranty against
material and workmanship defects of Fibraplex branded tent Poles. This warranty does not cover damages caused by
improper care, accidents, or the natural breakdown of materials over extended
use and time. If a product fails due to a manufacturing flaw, we will repair or
replace it free of charge. Repairs due to normal wear, accident, improper care
or negligence where we are not at fault will be repaired-replaced for a
If you have a problem with one of our products,
contact the Customer Service Department at (866) 327-2759, from 8:30am - 5:00pm
Central Standard Time, Monday through Friday.
If your product needs repair, send the product
along with the original receipt to:
Raptor Resins Customer Service
518 West Lake Ave.
Celina, TN 38551
Be sure to include your return shipping address, a description of the
problem, and a phone number where we may reach you during the day.